Refund Policy

Introduction

Welcome to PV English Speaking. We aim to provide clear information about our English speaking courses and related learning services before you make a purchase or enrolment decision.

This Refund Policy explains how course cancellation and refund requests may be handled when you purchase or enrol in a course through our website or through another authorized enrolment channel.

By purchasing or enrolling in a course, you acknowledge that you have reviewed the applicable course information and refund conditions.

Course Information Before Enrolment

We encourage students to review the available course information before making a payment.

This may include:

• Course level and learning objectives
• Course duration, where applicable
• Learning format
• Course features and included services
• Applicable course fees
• Learning requirements
• Any specific terms communicated before enrolment

If you are unsure which course is suitable for your current English level, we recommend contacting us before making a payment.

Course Cancellation

A student who wishes to cancel an enrolment should contact PV English Speaking as soon as possible using the official contact details provided on our website.

Cancellation requests will be reviewed according to the course terms, payment conditions and refund rules applicable to the specific purchase.

Once a course has started, access to course materials or services has been provided, or a significant portion of the course has been completed, refund eligibility may be affected where permitted by applicable terms and law.

Situations Where a Refund May Not Apply

Depending on the applicable course terms, a refund may not be available in certain circumstances.

Examples may include:

• The applicable refund period has expired.
• A substantial portion of the course or service has already been used or completed.
• Course materials or other services have already been provided, where applicable.
• The student does not participate in scheduled learning activities without providing appropriate notice.
• The request does not satisfy the applicable refund conditions.

These examples do not replace the specific refund conditions communicated for an individual course or purchase.

How to Request a Refund

To request a refund, please contact PV English Speaking using the official contact information available on our website.

Your request should include, where applicable:

• Full name
• Email address or phone number used during enrolment
• Course name
• Date of purchase or enrolment
• Payment or transaction reference, if available
• Reason for the refund request

Providing accurate information can help us review your request more efficiently.

Refund Request Review

After receiving a refund request, we may review the relevant enrolment, payment and course information to determine whether the request meets the applicable refund conditions.

Additional information may be requested where necessary to verify the purchase or refund request.

We will communicate the outcome of the review through the contact information provided with the request.

Refund Processing

If a refund is approved, the refund will normally be processed using the applicable payment method or process associated with the original transaction, where reasonably possible.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank or financial institution.

PV English Speaking cannot control processing times imposed by third-party payment providers or banks.

Payment Gateway and Transaction Charges

Where payments are processed through third-party payment gateways, additional transaction or processing conditions may apply.

Any applicable payment gateway charges, transaction fees or deductions will be handled according to the applicable payment terms and the law.

Please review the payment information presented before completing your transaction.

Changes to Courses or Services

Course schedules, learning formats, instructors, materials or other service details may change when reasonably necessary.

Where a significant change affects a student's purchased service, PV English Speaking will communicate relevant information according to the applicable course terms.

Duplicate or Incorrect Payments

If you believe that you have accidentally made a duplicate payment or that a payment has been incorrectly processed, please contact us as soon as possible with the relevant transaction details.

We will review the transaction and take appropriate action where an error is confirmed.

Learning Results and Refunds

English learning outcomes can vary from student to student based on factors such as current ability, attendance, practice, participation and individual learning goals.

Enrolment in a course does not guarantee a specific level of fluency, examination result, employment outcome or other individual result unless expressly stated in a separate written agreement.

Failure to achieve a personal learning goal by itself does not automatically establish refund eligibility.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our courses, services, payment processes, business practices or applicable requirements.

Any updated version will be published on this page with a revised "Last Updated" date.